At Party Prom Dresses Sales Store, we want you to be completely satisfied with your purchase of our exquisite evening wear, whether it’s a romantic lace dress for a special occasion or practical work dresses for daily elegance. If for any reason you’re not delighted with your item, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be returned in their original packaging
  • A copy of your order confirmation or receipt must be included

Please Note: For hygiene reasons, we cannot accept returns on Basic Night Dresses and Night Dresses unless they arrive damaged or defective. All other items from our collections including party dresses, maxi dresses, and dress sets are eligible for returns.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
    2. Subject: Return/Exchange Request – Order #[Your Order Number] Dear Party Prom Dresses Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Dress Name from Order] – Size: [Size Ordered] – Reason for Return/Exchange: [Please specify] Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Information]
  2. Wait for Approval: Our team will respond within 2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Your Item: Carefully repackage the dress in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our Austin address using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to appear on your statement, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same process as returns, clearly indicating you’d like an exchange
  • Specify the replacement item and size you prefer
  • We’ll ship your new item once we receive the return (standard shipping rates apply)
  • If the exchange item is more expensive, you’ll be charged the difference
  • If the exchange item costs less, we’ll refund the difference

Damaged or Incorrect Items

If your designer dress arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a free return shipping label if needed
  • You’ll receive a full refund or replacement (your choice)

Final Sale Items

Certain items marked “Final Sale” cannot be returned or exchanged. These typically include:

  • Clearance items
  • Special promotion dresses
  • Custom-made or altered garments

We strive to make your experience with Party Prom Dresses Sales Store as elegant and effortless as our designer collections. If you have any questions about our returns policy, don’t hesitate to contact our Austin-based customer service team.

Return Address:
Party Prom Dresses Sales Store
Returns Department
2949 Brentwood Drive
Austin, TX 78729
USA