At Party Prom Dresses Sales Store, we want your shopping experience to be as seamless as our beautiful dresses. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more.

About Our Products

Q: What types of dresses do you specialize in?
A: We specialize in special occasion dresses including prom dresses, party dresses, romantic lace dresses, satin evening gowns, and elegant night dresses. Our collections range from sophisticated plain work dresses to dazzling design party dresses.
Q: How do I choose the right size?
A: Each product page includes detailed size charts with measurements. For special occasion dresses, we recommend measuring yourself while wearing the undergarments you plan to wear with the dress. If you’re between sizes, we suggest sizing up as dresses can be altered to fit perfectly.
Q: Are your dresses true to the website photos?
A: We professionally photograph all our dresses under studio lighting to show colors and details accurately. However, monitor settings may vary slightly. If you’d like additional photos of a specific dress, our Austin-based customer service team would be happy to assist.

Ordering & Account Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: How can I track my order?
A: Once your order ships from our Austin studio, you’ll receive a confirmation email with tracking information. For standard shipping (DHL/FedEx), you can track directly on their websites. For free shipping (EMS), tracking is available through your local postal service.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page, and we’ll email you a secure link to reset your password. If you don’t receive the email within 10 minutes, please check your spam folder or contact us at [email protected].

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide (excluding some parts of Asia and remote areas). If your country isn’t listed at checkout, please email us – we may still be able to arrange delivery!
Q: How long does shipping take?
A: After 1-2 days of careful processing in our Austin studio:
• Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
• Free Shipping: 15-25 days via EMS (for orders over $50)
Q: Do you offer expedited shipping for urgent occasions?
A: For special requests, please contact our customer service team immediately at [email protected]. While we can’t guarantee expedited delivery, we’ll do everything possible to accommodate your special event timeline.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Please email us to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or significantly different from described. We recommend using a trackable shipping method.
Q: How long do refunds take to process?
A: Once we receive your return at our Austin studio, refunds are processed within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.

Still Have Questions?

Our Austin-based customer service team is here to help with any other questions about our romantic lace prom dresses, sophisticated satin evening gowns, or any other special occasion dresses. Contact us at [email protected] – we typically respond within 24 hours.

Thank you for letting us be part of your special moments. We don’t just deliver dresses – we deliver confidence, memories, and the perfect complement to your celebrations.

With love and style,
The Party Prom Dresses Team